Application Support Engineer [L2]
About Sedna
Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to mature and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.
You can find out more about us on our website: https://sedna.com/
About the role
This is where you come in. As an Application Support Engineer (L2), you'll be part of a support team spanning Cape Town, Athens, and colleagues across Norway and South America, giving us close to round-the-clock coverage and a genuinely global view of our customers. You'll split your time between L1 and L2 work depending on what's coming through, which keeps things varied and means no two days look quite the same.
The problems that land with you won't always have an obvious answer. You'll get into API issues, integration quirks, and the finer detail of how the platform behaves under pressure, working closely with Engineering and Product to get to the bottom of things a
