Technical Account Manager

Technical Account Managers (TAMs) serve as the primary technical owner for Seeq’s most strategic, high-touch accounts. TAMs work side-by-side with Customer Success Managers, with a focus on technical strategy, adoption, and the long-term technical health of customer accounts.

• Serve as the primary technical liaison with the customer, bridging customer technical teams and Seeq teams. Act as a “smart switch” to ensure the right Seeq people are in the room as needed for the challenge at hand.
• Plan and manage the rollout of customized solutions, best practices, and significant use cases to ensure optimal product performance and customer growth.
• Exercise independent judgment and initiative in the technical setup, integration, and customer deployment onto Seeq, as well as site rollout/expansion planning, testing, and coordination.
• Shepherd urgent or complex support tickets, coordinating with internal Seeq teams for timely resolution.
• Ensure effective coordination between customer Level 1 support and Seeq Support resources.
• Conduct regular technical reviews, monitor performance and availability, and drive improvements or mitigation strategies.
• Work closely with Customer Success and Revenue organizations to drive renewals and identify expansion opportunities based on technical needs or the removal of technical challenges.
• Help pioneer how we deliver TAM services at Seeq. Embrace what works and improve what’s not wor