Accounts Receivable Representative

Accounts Receivable Representative 

Serenity Healthcare | Lehi, UT | Full-Time 

About Serenity 
Serenity Healthcare is a technology-driven mental health company providing compassionate, evidence-based care. Our Revenue Cycle team makes sure the financial side of patient care runs accurately and efficiently. 

The Role 
We’re looking for an experienced AR Representative who knows how to get claims paid. You’ll own a portfolio of outstanding insurance claims and work it down by prioritizing high-dollar and at-risk accounts, resolving denials, and getting payment before timely filing deadlines. 

What You’ll Do 

• Work assigned AR queues daily, prioritizing claims by dollar value and timely filing risk 

• Follow up with payers on unpaid, underpaid and denied claims by phone, portal and clearinghouse 

• Correct and resubmit claims, and file appeals when needed 

• Identify denial trends and share root causes with billing leadership 

• Keep clear, accurate account notes 

• Meet productivity, quality and AR reduction goals 

What You Bring 

• 2+ years of medical insurance AR follow-up or denial management experience 

• A proven track reco