Administrative Patient Care Coordinator

Administrative Patient Care Coordinator - Ghana Contact Center  

Location: Ghana - On-site  
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.  
Employment Type: Full-Time  
Reports To: Ghana Contact Center Manager or designated leader  

Overview  

Serenity Healthcare is seeking detail-oriented Administrative Patient Care Coordinators to support patient communication and administrative workflows from our Ghana contact center. This role completes reminder calls, responds to reminder-related SMS messages, processes fax referrals, enters information accurately, and maintains assigned work queues.  

The position requires excellent spoken and written English, strong computer skills, reliable attendance, and the ability to complete high-volume work accurately and efficiently. Team members must follow established procedures, protect patient information, meet productivity and quality expectations, and raise questions or concerns promptly.  

What You'll Do  

Reminder Calls  

• Make outbound reminder calls to patients using approved scripts and procedures.  

• Communicate clearly, professionally, and respectfully in English that is easily understood by patients.  

• Confirm appointment in