Call Center Manager

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.  

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   

No Healthcare Experience? We’ve Got You. 

We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest. 

The Role:  Call Center Manager | Las Colinas, TX

As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. 

What You’ll Be Doing: 

• Supervise and coach call center team to deliver top-tier patient service 

• Improve call center metrics while ensuring quality patient interactions 

• Monitor and analyze call center performance data to drive continuous improvement 

• Create and maintain standard operating procedures for patient communication 

• Lead training initiatives on healthcare regulations and company policies 

• Collaborate with clinical