Call Center Representative

Call Center Representative – Customer Support 

Employment Type: Full-Time (Part-Time available after training) 
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months 

Overview

Join a fast-paced, results-focused patient access team where your ability to connect with people, understand their needs, and guide meaningful conversations can make a measurable difference.

You'll speak with people who have already expressed interest in Serenity and are looking for help. Your role is to listen, understand what brought them to us, answer questions, work through concerns, and help them feel comfortable taking the next step by scheduling an appointment.

This is more than answering phones and booking appointments. Every conversation is an opportunity to understand someone's needs, remove barriers, and help them move forward.

You'll work within proven conversation frameworks and processes while learning how to adapt your approach to the individual on the other end of the phone.

If you're curious, motivated, coachable, comfortable connecting with people, and enjoy working toward clear goals, you may be a great fit.

No industry-specific experience required. We provide paid training, ongoing coaching, and the tools you'll need to succeed.