Call Center Supervisor

Call Center Supervisor 

Employment Type: Full Time, On Site 

We are looking for a Call Center Supervisor who can lead from the floor, develop people, and consistently improve team performance. 

This is a hands on leadership role focused on coaching, accountability, and daily execution. You will work closely with your team to monitor performance, improve call quality, manage workflow, resolve escalations, and help Patient Care Coordinators consistently meet expectations. 

The right leader understands how to use performance data, call observations, and coaching to improve results. You should be comfortable discussing conversion percentages, productivity, quality, and schedule adherence with your team, identifying what is driving performance, and helping employees make meaningful improvements over time. 

What You’ll Own 

• Lead the day to day performance of a team of Patient Care Coordinators 
• Monitor individual and team performance across key metrics including conversion percentage, productivity, quality, schedule adherence, attendance, and patient experience 
• Coach team members through regular one on ones, live call observations, call reviews, and documented performance conversations 
• Use conversion trends, QA results, and performance dashboar