Director, Account Management

Position Description:

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Director, Account Management who’s excited to make an impact. In this role, you will be responsible for leading and scaling the daily execution of our Account Management organization. You will manage, coach, and empower a high-performing team composed of Corporate and Emerging Account Managers.

Working closely with the VP, Account Management, you will provide critical frontline feedback to help shape growth strategies while directly driving the daily execution needed to maximize customer retention and net revenue expansion. You will implement operational tactics for customer growth and renewal execution, establish team metrics and playbooks for tech-touch/scaled models, and serve as a leader for key client relationships. Working cross-functionally with Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing, you will drive predictable ARR growth and maintain a best-in-class customer expansion engine. 

&