Technical IT Ops Lead (Clinical Experience Partner)

About Sevaro

Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. We exist to ensure that where you live does not determine whether you survive a stroke. Our Synapse AI platform powers real-time stroke routing, clinical documentation, and workflow optimization. We are not a call center. We are clinicians building technology for clinicians.

As Sevaro continues to grow, the reliability of the technology our clinicians and teams use every day is essential to our mission.

About the Role

Sevaro is hiring for a newly created Clinical Experience Partner (Technical Lead for IT Ops Support) to provide hands-on technical leadership for our IT support and operations function. This is a high impact, high visibility, clinician-facing, individual contributor position.

This role goes beyond ticket management. We are looking for someone who can step into complex technical issues, lead troubleshooting through resolution, improve how support operates, and serve as the escalation point when the answer isn’t obvious.

You will work closely with clinicians, operations teams, engineering, security, and external partner