Customer Care Administrator

Location: Sewell Group Head Office, Geneva Way, Leads Road, Hull, HU7 0DG

Hours: 37.5 hours per week; Monday to Friday 8:30am – 5:00pm (8am-4.30pm on a rota)

Salary: £25,500-£27,000 FTE

Bonus: Up to 20% of annual salary per year, measurement based on personal and company performance

Role Overview

Reporting to the Customer Care Team Manager, the Customer Care Administrator will be part of the Customer Care Team at Sewell Facilities Management. The role is responsible for coordinating and managing reactive and planned maintenance tasks within our CAFM system, ensuring customers receive clear, timely updates on all maintenance activities across a diverse portfolio.

The team supports contracts in both the private and public sectors, including health, education and commercial facilities, spanning Yorkshire, Lincolnshire and the Northeast. A key focus of the role is supporting our customers and the wider Facilities Management team to ensure a seamless, high‑quality service experience.

The Customer Care Administrator will also provide general administrative support across the team, contributing to smooth and efficient day‑to‑day operations

To learn more about Sewell Group and Sewell Facilities Management, please follow the link below: