Customer Service Support Representative

The Customer Service Support Representative (CSSR) will be able to perform all the duties of an Associate CSSR, while in addition providing customer support for a wide variety of customer related issues; to include assistance with service and supply billing questions and demonstrating a comprehensive knowledge of customer service and other assorted customer inquiries to achieve total customer satisfaction.

Responsibilities

•  Responsible for the timely and accurate processing of supply orders and service call issues over the phone and through email communications.
• Supports SBS customers with product-related questions and concerns.
• Responsible for customer service support issues including billing, order status and customer inquiries.
• Applies general query skills to determine reason for call to route the problem to the appropriate party.
• Learns intermediate knowledge of the current ERP system for processing phone and email requests.
• Daily interaction with various industry specific software.