Field Service Representative

Function

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (1) is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

• Services and maintains a full territory working with seasoned Field Service Technicians in the installation, maintenance, and repair of Sharp equipment
• Resolves at least 80% of service calls with minimal assistance upon completion of training and territory assignment
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
• Resolves most normal customer relations situations and communicates any unusual customer situations to a higher level
• Maintains parts inventory and achieves acceptable levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner
• Cooperates with fel