Head of Retention

SheMed is transforming women’s healthcare with bold innovation and a relentless focus on results. As leaders in personalised healthcare, we empower women on their weight loss journeys through science-backed, GLP-1 focused programmes designed for sustainable, long-term success. Combining cutting-edge technology, tailored treatments, and a deep commitment to patient-centric care, we are setting a new standard in healthcare that puts women first.

With the energy and ambition of a start-up, we’re breaking barriers and redefining the healthcare experience. Innovation drives everything we do from crafting intuitive, results-oriented programmes to seamlessly integrating healthcare into the fast-paced lives of modern women.

Please note: This is an office-based role, Monday to Friday, 9am – 6pm. We are based in Euston, London.

Purpose of Role:
SheMed is looking for a Head of Retention to own our end-to-end retention strategy, from the numbers that define success to the team and processes that deliver it. You’ll set the strategic direction for how we keep members engaged and in-programme for longer, and you’ll build the operating model and team needed to execute it.

This is a build-and-run role. You’ll spend the first chapter defining the strategy and standing up the team and testing infrastructure, and every chapter after that using da