Manager, Patient Services

Shields Health Solutions is seeking a motivated and experienced people leader to join our growing specialty pharmacy organization. The Manager, Patient Services plays a critical role in supporting our specialty pharmacy and medication adherence programs by leading a team of Specialty Liaisons embedded within hospital and specialty clinic settings.

This role is ideal for a healthcare or pharmacy professional with frontline leadership experience who is passionate about developing employees, driving operational excellence, and improving patient outcomes. The successful candidate is a collaborative, results-oriented leader who thrives in a fast-paced environment and excels at building strong relationships with clinical and operational partners.

What You'll Do

Team Leadership & Development

• Lead, mentor, and develop a team of Specialty Liaisons to deliver exceptional patient and provider support.
• Provide ongoing coaching, performance feedback, training, and professional development opportunities.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Ensure adequate staffing and coverage across assigned clinics.

Operations & Pe