Posted 3h ago•Irving, TX
Pharmacy Technician Refill Calls
MiddleOn-site (Irving)Salary undisclosed
Job Description
Join our Shields team today!
Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.
Schedule: Onsite Monday - Friday, 9:30AM - 6:00PM CST. Opportunity to transition to a hybrid schedule after 12 weeks!
*Active Texas Pharmacy Technician License and National Pharmacy Technician Certification Required*
What You’ll Do:
- Provide compassionate, knowledgeable assistance to patients, providers, and staff.
- Make outbound refill calls and process requests promptly.
- Answer and triage incoming pharmacy calls.
- Clarify prescription orders with pharmacists or clinicians.
- Coordinate medication refills and complete accurate data entry.
- Assist with claim adjudication and troubleshoot rejected claims.
What You’ll Get:
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