Site Reliability Engineer
About ShiftKey
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.
The role
As a Site Reliability Engineer on our SaaS team, you will keep OnShift's healthcare workforce management products stable, secure, and recoverable across Azure and AWS. You will work with a small SRE team and the SaaS engineering team to make releases safer and environments more reliable, while we modernize our core scheduling product and consolidate onto AWS.
The work is a mix of running production (incidents, Kubernetes workloads, databases and queues) and engineering that removes manual work: automating releases, fixing
environment drift, and moving workloads between clouds.
Where you’ll work
This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones.
What you’ll be doing
Split your time 50/50 between keeping the lights on (maintenance/support) and active development (improving automation and tooling).
Help move workloads from Azure to AWS and support the infrastructure side of our Schedule modernization.
Take part in the incident standby rotation and the follow-up work that keeps the same incident from happening twice.
Investigate logs, debug crashing pods, and troubleshoot complex distributed system issues using observability tools - going deeper than just deploying charts.
Use modern AI tools (ClaudeCode, Cursor) to automate toil and speed up workflows, maintaining a realistic balance between using new tech and relying on proven engineering principles.
Make lower environments stable and consistent with production so engineers can trust what they test.
Automate the parts of our release process that are still manual, using Azure DevOps Pipelines and ArgoCD.
What you’ll need
Hands-on production experience with Terraform (or Pulumi/CloudFormation), managing version-controlled, modular infrastructure through an infrastructure-as-code–first approach.
Ability to spin up pods, debug broken deployments, and manage resources via YAML. We don't need you to architect a cluster from scratch on Day 1, but you must be comfortable operating inside one.
Strong understanding of web application fundamentals (HTTP/S, SSL, GET/POST) to troubleshoot connectivity issues between services effectively.
A programmatic mindset. Whether it’s Python, Go, or Bash, you write code to fix problems rather than fixing them manually every time.
An open but skeptical attitude toward AI. You are willing to use LLMs to be more efficient, but you verify the output and don't use them as a crutch.
Perks of working for ShiftKey
Inclusive and collaborative work environment where all voices are valued.
Hybrid-friendly office spaces designed to be fun and engaging.
Comprehensive health, vision, and dental coverage.
Benefits begin on your first day.
Generous PTO and company-paid holidays, including flexible floating holidays.
100% 401(k) employer match up to 6%.
Paid parental leave.
Wellness support, including access to mental health resources.
#LI-Remote
Our Commitment to Diversity
ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.
EEO Statement
ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]
