Service Experience Representative

ABOUT SHINOLA

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved.  Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.  

ABOUT THE ROLE

The Service Experience Representative is an in-person role, integral to the success of Shinola’s Service Center. This role is responsible for interacting with our guests, store teams, and repair technicians, ensuring the smooth coordination of the repair process. The SER is a proactive communicator