Customer Success Manager (WMS/TMS)

Department: Customer Success
Reports To: Director of Account Management & Customer Success
Location: Remote – United States

About ShipHawk

ShipHawk is a leading provider of fulfillment software, helping high-volume retailers and ecommerce companies automate and optimize their warehouse and shipping operations. Our technology connects complex fulfillment workflows, giving customers greater efficiency, visibility, and control as they scale.

We’re looking for a Customer Success Manager who can combine strong customer relationship management with operational execution, technical curiosity, and commercial thinking.

About the Role

As a Customer Success Manager at ShipHawk, you’ll own the ongoing success and growth of a portfolio of customers using our WMS and TMS solutions.

This is not a purely relationship-focused Customer Success role. You’ll be expected to understand how your customers operate, identify opportunities to improve their use of ShipHawk, proactively solve problems, manage multiple customer initiatives, and recognize opportunities to expand our partnership through additional products, capabi