Posted 1mo ago•Louisville, Kentucky, United States; Pittston, Pennsylvania, United States
Director, Merchant Launch Operations
directorOn-site (Louisville)Salary undisclosed
Job Description
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
We are seeking a highly skilled and experienced Director to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.
What you’ll do:
- Build & Lead the Ops CI Function
- Design and operationalize the Ops CI function at ShipMonk, including intake processes, project governance, and reporting cadence.
- Hire, develop, and lead a team of Ops CI managers embedded across the network.
- Establish and maintain a prioritized problem backlog, ensuring the team is always working on the highest-impact opportunities.
- Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.
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