Community Manager

About 20,000 players have joined our Discord, and people talk about Shockbyte on Reddit and social media every day. We're hiring a Community Manager to look after those conversations and be our voice in them.

About Shockbyte

We're based in Melbourne and have run game servers since March 2013, making Shockbyte one of the longest-running Minecraft hosts. Today we support 70+ games, including Minecraft, Rust and RuneScape: Dragonwilds, across 13 server locations.

We've hosted over 1.2 million servers for 30 million players worldwide, and our support team helps customers around the clock.

About the role

This is a new role, dedicated full-time to our community. You’ll own our Discord, our Reddit presence and our social channels, and you’ll be Shockbyte’s public face online and the community’s voice inside the company. Our support team answers tickets and replies to Trustpilot reviews, so you can spend your time on the community itself.

Players check Discord, Reddit and social media before they pick a host, so a quick, helpful reply from a real person can win a new customer or keep an existing one. They’ll hear from you first, whether we’re launching a new game or dealing with an outage. Behind the scenes, you’ll work closely with our product and support teams and bring them what players are saying.

We’ll measure success by how people talk about us: more positive posts about Shockbyte, more players r