Senior Customer Success Specialist, Key Accounts (Remote)
We are looking for a customer-focused and proactive Senior Customer Success Specialist to build strong relationships with customers, manage high-value accounts, and help customers get the most out of our software solutions. This role owns our key accounts end to end, from onboarding to ongoing success, and also supports our broader customer base with onboarding sessions and support tickets as needed.
The ideal candidate has a strong background in customer service and success, experience managing high-value customer accounts, and the confidence to communicate directly with customers through video meetings. Experience working with SaaS products, technology platforms, or cloud-based software is required.
ShowMojo streamlines the residential rental process, and vastly improves the leasing experience for property managers and renters alike. Our company is growing rapidly, with customers in all 50 states. To learn more about us visit: hello.showmojo.com
Key Responsibilities
Customer Relationship Management
- Build and maintain strong, long term relationships with customers.
- Manage high value customer accounts and serve as a reliable point of contact for customer inquiries, concerns, and escalations.
- Proactively communicate with customers to understand their needs, address challenges, and identify opportunities to improve their experience.
