Operations Manager

The Opportunity

SIDE's Shanghai Audio team delivers dialogue and voice production for international clients, from indie mobile games to AAA console titles, as well as technology and digital media projects, in English and other localised languages.

We are seeking an Operations Manager to lead and develop the Shanghai audio production team, oversee the successful delivery of multiple projects, and continually improve how the operation works.

You will work with experienced project managers and engineering specialists, as well as newer colleagues who benefit from clear guidance and structured development.

The role is broadly split between team leadership and operational coordination, and senior oversight of project delivery. Project managers carry out most detailed project execution; you will review progress, anticipate risk, handle complex escalations and become more hands-on when workloads require it.

What You Will Do

Lead, Coach and Develop the Team

• Lead day-to-day production operations, provide direction to project managers and support effective collaboration with audio and engineering colleagues.
• Take line-management responsibility for production team members, including monthly one-to-ones, performance expectations, KPIs, coaching, mentoring and development.
• Build and improve training, onboarding and team workflows, helping newer colleagues become effective while enabling experienced people to work with