Senior Customer Success Manager
At Signal AI, we use cutting-edge AI technology to offer clarity on decisions that shape businesses and society. We value restless curiosity, creative thinking, and diverse perspectives as we strive to become AI-native. We believe that AI is a collaborator, not just a tool, and we invite passionate individuals to join us on our journey as we continue to learn, experiment, and grow together.
About the Role
The Customer Success team is the bridge between our clients and Signal AI. Driving retention, growth, and overall customer satisfaction. As a Customer Success Manager, you will build and strengthen client relationships, ensuring customers achieve meaningful value from our platform while identifying opportunities for renewal, upsell, and cross-sell. You’ll partner closely with Sales, Marketing, Product, Engineering, and Data Science to support a seamless customer journey and deliver measurable commercial impact.
Reporting to the VP Customer Success, you will manage and grow a portfolio of enterprise accounts, ensuring each customer is fully supported and positioned for long-term success.
Key responsibilities include:
Drive adoption of Signal AI by understanding customer goals and aligning our solutions to their strategic priorities.
