Assistant Manager / Sr. Executive – Customer Care

JOB DESCRIPTION

Position Summary:

The incumbent shall be responsible for providing high level of technical support to customers at their assigned location

Key Roles & Responsibilities:

§ Attend breakdown calls of electrical and mechanical nature

§ Generating target revenue for services and spares

§ Collect feedback from customer and share it with the concerned department

§ Prepare reports by collecting, analyzing, and summarizing information

§ Effectively handles customer inquiries and complaints

§ Coaching and developing distributor service team

Candidate Profile:

Qualification & Certification (if applicable

§ Diploma or Engineering Graduate (Electrical / Mechanical)

§ Good academic records, 60 % & above across all academics

Experience

§ Minimum 5 years of relevant experience in service