Customer Service Representative (Fixed-term)

Key accountabilities include: 

• Check commercial accuracy of all orders and process orders entry in ERP in a timely and efficient manner, for all customers. 

• Raise orders and for machines projects / process invoices for staged payment deliveries​. 

• Confirm price with customer prior to order. 

• Invoice Customers including consignment stock ​/ rentals…. 

• Follow instructions of your top management regarding prices evolutions and various other prices instructions. 

• Manage customers’ expectations in term of lead times and pro-actively chasing up backorder items ​ 

• Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) ​ 

• Provide customers with requests for datasheets, account creation etc ​ 

• Support external sales with customer reports / scorecards​ 

• Pass on any inquiries beyond their remit to internal sales / external sales / project sales etc​ 

• Follow MR (material return process) for material (defective, wrong deliveries……)​ 

• Raise any credit notes for material returns / price discrepancies​ 

• Check lead times of products with supply chain 

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