Customer Service Representative

Customer Service Representative (CSR) Location: Buffalo, NY Company: T-Mark Plumbing, Heating, Cooling & Electric Pay: $21-$23 per hour Be the Friendly Voice Our Customers Count On! At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience. If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you. What You'll Do Answer incoming customer calls and assist with scheduling service appointments Provide outstanding customer service on every interaction Help customers with questions, concerns, and appointment requests Accurately enter customer information and service details into company software Communicate effectively with dispatchers, technicians, and customers Resolve customer concerns professionally and efficiently Manage multiple tasks while maintaining accuracy and attention to detail Support the team in delivering a five-star customer experience Assist with outbound calling campaigns as needed Help maintain appointment schedules and maximize booking opportunities What We're Looking For 1+ years of customer service experience Experience working for a residential HVAC, plumbing, electrical, or home services company is required Strong understanding of how residential service businesses operate E