Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher Weymouth, MA At Boston Standard, you’ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We’re busy, we’re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right.  If you’re ready for a company that keeps you busy and appreciates what you bring to the table, let’s talk.  Job Description  We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.  Job Duties  Answer incoming calls and provide a professional, friendly customer experience  Schedule service appointments and gather accurate customer information  Listen to customer concerns and ask the right questions to understand their needs  Handle multiple calls, tasks, and priorities in a fast-paced environment  Follow up with customers as needed  Identify opportunities for additional services and maintenance plans  Enter and maintain accurate customer information in company systems  Communicate with dispatchers, technicians, and other team members  Handle customer concerns calmly and professionally  Assist with administrative tasks and special projects as needed    Skills & Experience  1+ years of customer service and/or call center required Home Services experience preferred  Excellent phone presence and communication skills  Strong organization and attent