Dispatcher

Dispatcher Jones Services – Goshen, NY Great dispatchers do more than fill a schedule. They keep technicians productive, customers informed, and the entire service operation moving. Jones Services is looking for a Dispatcher to join our team in Goshen, NY. This is a fast-paced role where you’ll coordinate our field technicians throughout the day, prioritize incoming service needs, adjust schedules when things change, and help make sure we’re putting the right technician in front of the right customer at the right time. If you’re highly organized, comfortable making decisions, and can stay calm when the schedule changes unexpectedly, this could be a great opportunity for you. What You’ll Do Manage and continuously monitor the daily dispatch board for HVAC, plumbing, and electrical service technicians Dispatch technicians to service calls based on skill set, location, availability, priority, and customer needs Maintain an efficient schedule that helps maximize technician productivity and minimizes unnecessary drive time Monitor technician progress throughout the day and proactively adjust the schedule when jobs run long, cancellations occur, or emergency calls come in Communicate clearly with technicians regarding schedules, job information, changes, and next assignments Work closely with Customer Service Representatives to coordinate newly booked calls and scheduling needs Keep customers informed of technician arrival windows, delays, or changes to their appointments Identify