Dispatcher

Dispatcher || Stoneham, MA Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.  If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.  We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.    Job Duties  Dispatch technicians to service calls based on location, skill set, priority, and customer needs  Manage and adjust the daily service schedule throughout the day  Monitor technician progress and keep calls moving efficiently  Communicate schedule changes and arrival updates to customers  Work closely with technicians, CSRs, managers, and field leadership  Prioritize emergency and high-priority calls  Help maximize technician productivity and minimize drive time  Maintain accurate notes and job information in the dispatching system  Respond quickly when schedules change, calls run long, or emergencies arise  Support customers and field teams in a fast-paced service environment    Skills & Experience  2+ years of dispatching experience preferred  HVAC, plumbing, electrical, or home services dispatch experience strongly preferred  Strong organization, problem-solving, and decision-making skills  Ability to manage multiple technicians and calls at the same time  Excellent communication and customer service skills