Field Service Manager

Field Service Manager  Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team. If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis. We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry. What You’ll Do Lead, coach, and develop the team. Oversee daily field service operations Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold) Navigate customer complaints/concerns to reach an agreement/understanding. Gather equipment/materials needed for Installs- for installers to be able to gather & go. Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people. Coordinate with dispatch to ensure the right technicians and resources are assigned to each job Monitor KPIs, callbacks, labor hours, service quality, and overall department performance Set clear expectations and hold the team accountable for results Recruit, interview, hire, and onboard technicians Identify training needs and help technicians continue developing their skills Ensure OSHA, safety, and company standards are followed Assist wit