Lead Data Analyst

Lead Data Analyst

About the team

This team is the bridge between our data and our customer-facing organization. Two things sit with us, and they feed each other.

• Answering the data questions nobody else can. A customer’s numbers do not line up with what they see in their own analytics. A metric moved and the account team needs to explain why. These arrive as tickets from across the customer-facing organization, rarely well specified, and closing one means working through the data and the pipelines behind it.
• Making the next question unnecessary. We turn what we learn into automated tooling, agents and AI-assisted products, so those teams get to the explanation and the insight themselves.

Every investigation is knowledge, and the tooling is how it reaches the rest of the company. The team has three people: this role, a data analyst, and an analytics engineer.

 

About the role

• Roughly 80% hands-on analysis, 20% management. You will be in the data most days. Two direct reports come with the role, but management is not the majority of the job and is not meant to become it.
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