Product & User Operations

Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.

We're looking for someone to own the relationship between our product and our users, keeping them unblocked, turning their feedback into product insights, and building systems that make every interaction count.

What you'll do

• Serve as the primary point of contact for user questions, feedback, and escalations.

• Triage incoming user issues, troubleshoot, and partner with engineering and product to drive resolution.

• Build and maintain support workflows, knowledge bases, and self-serve resources.

• Aggregate and synthesize user feedback into product insights that influence the roadmap.

• Identify opportunities to automate operational work using AI agents and internal tooling.

• Track key user-experience metrics (response time, resolution rate, satisfaction) and continuously raise the bar.

What we're looking for