Product & User Operations Intern
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.
Our users are doing things with autonomous agents that nobody has done before, which means they hit problems nobody has documented. Sitting between those users and the product team is one of the highest-signal seats in the company.
You'll be the person who knows what users are actually struggling with, and who makes sure that knowledge reaches the people who can fix it.
What you'll do
Handle frontline user support: answer support email, Discord questions, and tickets clearly and quickly
Own the feedback loop from users into the product backlog: triage, categorize, and quantify what people are hitting
Support release operations: track what is shipping, write release notes, and verify things work as intended after they land
Maintain help docs, canned responses, and the knowledge base so common questions stop being asked twice
Track feature timelines, release notes, and delivery progress, and keep the team honest about dates
Monitor product metrics su
