Product Support Engineer
About Singular
We’re looking for an experienced Product Support Engineer for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.
What you will do
Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
Research, debug and solve client’s issues
Work closely with Support, Product and Engineering teams to improve and grow the product offering
Serve as an advocate for customers with the product organization
Become an expert in mobile marketing and Singular’s product offering
Play a significant role in the growth and development
