Product Owner Service Resolution & Automation – Customer Service Transformation (m/f/d)
Company Description
Job Description
Today, handling a customer complaint often means manual, multi-touchpoint processes across the call center, the branch, and other departments. As Product Owner Service Resolution & Automation, you change that. You own the product that captures complaints and works them through to resolution, with the goal of full automation: validating the problem on its own, deciding the outcome in a decision matrix, and resolving the case without manual handovers. Where cases still need people, you make the handover between call center, station, and other teams seamless. You work within our Customer Service Transformation, alongside Software Engineering, Data Science, and operations stakeholders, on top of an ecosystem that includes Salesforce, Genesys, and Conversational AI.
If you enjoy turning complex, manual operational processes into automated products and owning outcomes in a fast-paced environment, this role is for you!
YOUR ROLE AT SIXT
- Complaint capture & processing Building on deep knowledge of our rental processes, from booking to return, you own how complaints are captured and processed end to end, including today's manual multi-touchpoint flows across call center, station, and other departments
- Workflow automation You design and deliver automated workflows with AI agents that independentl
