Forward Deployed Architect: Customer Success

About SketchPro
SketchPro is an AI copilot for architects and engineers that accelerates construction documentation. We work with leading architecture firms to help streamline production and deliver documentation at the highest level.

As a Forward Deployed Architect leading customer success and growth, you'll work alongside architects at some of the most respected firms in the world. You'll learn how their teams actually produce documentation, embed SketchPro into their daily work, and own growth within a firm.

What You’re Accountable For

You are accountable for firm adoption and conversion readiness. This role owns the gap between “signed pilot” and “embedded in daily workflow.”

Your job is to ensure that:

• New firms and users get value fast
• We can quantify the benefits of SketchPro to teams at architecture and engineering firms
• People find SketchPro intuitive and approachable
• Users adopt SketchPro on real projects
• Feedback flows cleanly into Product

What You’ll Own

Firm Onboarding & Activation

• Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals
• Coordinate installation and IT setup
• Ensure firms reach defined activation milestones

Ongoing Firm Engagement

• Track adoption metrics and usage health per firm
• Run 1:1 user follow-ups and in-person workshops 
• Keep moment