Customer Experience Associate 12 month FTC

Skin + Me is a mission driven start-up with seriously big skin goals.

We’re looking for a Customer Experience Associate to join our Customer Experience Team working across all our + Me brands on a fixed term 12 month contract. This is a hybrid working role with three days a week in our Paddington HQ (Mon, Tue, Fri) and two days remote. 

About the role:

At Skin + Me we obsess over our customers! We know that listening to our customers is the best way to improve our offering as we continue to grow our brand. As a member of the Customer Experience Team, you will act as the interface between our customers and the various other teams at Skin + Me. You will take customer feedback (and your own ideas) to help drive positive change across the entire business. You’ll be working on all our brands:

• Skin + Me -  The original gamechanging skincare company 

• Hair + Me - Where we provide leading hair loss treatment
• Renew + Me - Where our focus is on age renewal skincare

The ideal candidate will have a can-do attitude and a passion for delivering exceptional customer experience. You must be confident in dealing with customer queries over email and across social media channels. You will take customer feedback (and your own ideas) to help drive positive change across the entire business as we scale.

What you'll do:

As a Customer Experience Associate you will be t