Merchant Success Associate

🚀 Ready to help the next generation of Shopify brands crush it with Skio?   We’re looking for a high-energy, process-driven Merchant Success Associate to join our team. In this role, you’ll be the driving force behind the success and activation of Skio's rapidly expanding base of Growth tier merchants. This is all about scale - you’ll be impacting hundreds of businesses at once by building the systems, content, and programs that help them win.   What you'll do:   Scaled Success Program Management: You’re the architect of the "one-to-many" model. You’ll design and run onboarding and audit calls, automated email campaigns, and in-app messaging to guide massive cohorts of merchants toward subscription greatness.   Rapid Onboarding & Activation: You own the "First 90 Days." Your goal is to make onboarding so smooth that merchants hit their "aha!" moment instantly, ensuring maximum time to value from day one.   Content Creation: Partner with Marketing and Product to create killer educational resources. Whether it’s a quick video tutorial, a best-practice guide, or a "how-to" article, you’ll make complex features feel simple.   Churn Mitigation: You’ll keep a close eye on merchant health metrics. When an account looks like it’s hitting a roadblock, you’ll be ready with proactive, scalable outreach to get them back on track.   Product Adoption Expert: You’ll be a master of the Skio platform, showing merchants how to leverage our core features to drive their own ROI and simplify thei