Business Analyst-Skroutz Last Mile(BA0926)

At Skroutz Last Mile, we believe that great decisions start with great insights. As we continue to scale our operations and evolve our delivery network across Greece and Cyprus, we are looking for a Business Analyst to help us turn complex business questions and data into clear, actionable insights.

You will join our Strategy & BI team, working closely with stakeholders across Operations, Product, and Finance to transform raw operational data into models, identify opportunities, and support strategic and operational decisions that drive the business forward.

What you will be doing

• Analyse operational and financial data to identify trends, inefficiencies, and opportunities
• Build and maintain dashboards and reports for key business metrics (KPIs)
• Investigate operational questions end to end: define the metric, model the data correctly, validate against ground truth, and present a clear answer
• Collaborate with the Operations team to translate operational challenges into analytical frameworks and actionable insights
• Collaborate closely with BI team to define data requirements and data extraction
• Translate forecasts into concrete operational plans (headcount, shifts, resourcing) for teams across the company
• Support strategic initiatives with ad-hoc analysis and business case modelling
• Document business processes and transl