Technical Support Specialist - EV Charging & Diagnostics BE
Smappee (Smart Appliance for Energy Efficiency) helps businesses and individuals take control of their energy consumption. Through innovative energy management and EV charging solutions, we make energy efficiency accessible, helping reduce costs and contributing to a more sustainable future.
Why is an EV requesting 150 kW, but the charger is only delivering 60 kW?
The answer isn't always visible in one error message or one dashboard.
It could be related to the charger, the vehicle, available power, temperature, configuration, communication or another part of the charging ecosystem. Finding the answer means bringing different pieces of technical information together and understanding what the data is telling you.
If that sounds like the kind of puzzle you enjoy solving, we'd like to meet you.
To strengthen our Customer Service team at Smappee, we're looking for a Technical Support Specialist – EV Charging & Diagnostics with a strong analytical mindset and an interest in DC fast charging.
What can you expect?
You'll provide technical support to our certified installers and partners through phone, email, and our ticketing system, with a particular focus on technically complex EV charging cases.
You will:
- Provide technical support to installers and partners on Smappee EV charging solutions via phone, email and ticketing.
- Develop in-depth
