Legal Document Production Team Leader

Key Responsibilities and Skills

The Legal Document Production Team Leader is responsible for leading a high-performing document production team while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.

Team Leadership

• Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards 
• Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development
• Provide hands-on support with complex or high-risk document production tasks as required 

Operations & Service Delivery 

• Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels 
• Maintain the highest standards of accuracy, output, and turnaround across all document production work
• Act as the first point of escalation for workflow challenges, quality concerns, or client expectations 
• Provide hands-on support with complex document production where required
• Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs) 
• Champion best practice and support the adoption of