Solar Tracker Service Engineer

SmartFlower photovoltaic arrays transform clean energy into a competitive advantage. Our eye-catching solar tracker follows the sun through the day and folds automatically at night, generating up to 40% more energy per unit area than conventional photovoltaic installations. With EU-based manufacturing and a global customer base, SmartFlower delivers innovative solutions for commercial, industrial and institutional solar applications.

Position Overview

We are looking for a hands-on execution-focused Service Engineer to join our customer service and engineering team. The successful candidate will have experience providing remote customer support and on-site service of electro-mechanical equipment. They must be able to work independently, equally capable of handling service cases over email or phone as completing on-site service calls. Focused on elevating product reliability through service excellence, the role sits within a small and globally distributed team covering customer service, engineering and operations. If driving customer satisfaction at a globally recognized renewable energy company gets your flowers blooming, join SmartFlower as an Equipment Service Agent!

Key Responsibilities:

This role covers service case management, performing on-site break fix and installation support and managing North American replacement parts fulfillment. Responsibilities include:

• Handle North American service cases i