IT & Productivity Engineer

IT & Productivity Engineer

We are looking for a productivity-focused technology professional to improve the IT experience of non-engineers at Smartleaf. This position requires a flexible (50%-75%) in-office presence at our Boston headquarters.

About Us

Smartleaf is an investment portfolio rebalancing service handling over $100 billion in assets. We're approaching 50 people, who are primarily skilled software and system engineers. Until now, our SaaS operations team has handled internal IT as a secondary responsibility. That sufficed when we were nearly all engineers, but we've added non-technical staff and we need someone to handle IT and productivity as their main job.

You can shape how this function works and have a meaningful impact on the day-to-day experience of everyone at Smartleaf.

What You'll Be Doing

Most of your time will be spent building and improving systems rather than responding to tickets. We expect roughly 75% systems work and 25% support, with bouts of near-full-time support from time to time.

You'll administer our productivity stack: Google Workspace, Zoom, and other SaaS tools and own relevant vendor relationships from evalu