Senior Customer Success Manager (Portuguese Speaking)

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As a Senior Customer Success Manager at Smartly, you’ll own and grow relationships with customers across the region, helping them get more value from their digital advertising and the Smartly platform. You’ll combine customer relationship management, digital advertising expertise, and commercial thinking to solve challenges, improve campaign outcomes, and identify opportunities for growth. Working closely with customers and teams across Smartly, you’ll also bring customer feedback into the business to help us continuously improve our products and customer experience.

What You Will Do

• Manage and develop a portfolio of customer accounts, building trusted relationships through regular communication and a strong understanding of their business and advertising goals.
• Advise customers on their digital advertising strategies, helping them address challenges related to campaign performance, budget scaling, operational efficiency, and platform adoption.
• Identify opportunities to grow customer relationships by expanding product adoption and connecting Smartly’s solutions to customers’ evolving business needs.
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