Principal Customer Success Manager - West
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is looking for a Principal Customer Success Manager to own our most strategic, highest-value enterprise relationships, often across multiple business units and regions. You will partner with C-suite leaders to deliver AI-powered transformation, drive retention and expansion, and set the standard for how our Customer Success team works.
This role reports to a Director of Customer Success. This role is remote, open to candidates based in the Greater Seattle area
You Will
- Lead AI-first transformation. Act as a trusted executive advisor, defining and delivering programs from core workflows to AI-powered capabilities that drive measurable business outcomes.
- Own executive relationships. Build multi-threaded, C-suite relationships as a peer and executive sponsor. Learn each customer's business model, strategy, and o
