Sr. Manager, End User Services & IT Automation (Hybrid, Bangalore)
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
At Smartsheet, we're scaling our India Global Capability Centre, and we're hiring a Senior Manager to lead IT End User Services in a Mac-first environment.
You'll sit at the center of our AI and automation strategy for the service desk, leading two teams: Security & Desktop Systems, who pair Service Desk support with first-line security triage, and IT Automation, who build the AI agents and workflows that make that work faster. You'll decide where agents, deterministic automation, and people each belong, and own your teams' performance against SLAs and quality targets.
You'll partner daily with our US IT leadership, aligning on standards and sharing what works. For the right candidate, there is a clear path to Director within 12-18 months as we continue to scale the India GCC.
A note on the role: This is a hands-on leadership role, th
