Recurring Revenue Collections Specialist

Position Summary

We are seeking a detail-oriented, data-driven Billing and Collections Specialist to support a high-volume, monthly recurring revenue (MRR) business. This role owns accurate customer billing, proactive collections, and timely resolution of billing tickets while keeping customer and financial records aligned across QuickBooks Online (QBO) and HubSpot.

The ideal candidate can manage frequent subscription changes, upgrades, prorations, and billing adjustments without losing accuracy. This person will also support payment applications, revenue allocation, account reconciliations, and general ledger activities in partnership with the accounting team.

Key Responsibilities

Recurring Billing and Subscription Changes

• Prepare, review, and process a high volume of recurring and one-time customer invoices accurately and on schedule.
• Maintain customer billing information, payment terms, subscription details, and billing schedules in QBO and HubSpot.
• Review contracts, approved pricing, and customer changes to confirm invoices reflect the correct products, services, amounts, and effective dates.
• Process upgrades, downgrades, add-ons, cancellations, discounts, credits, and prorated charges according to company policies and approval requirements.
• Track changes in MRR and reconcile approved subscription activity to customer billing records.
• Investigate and resolve missing invoices