Field Service Technician - Intermediate - Venezia, Italy (5599)

SMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position.

Essential Duties & Responsibilities

• Perform all hardware maintenance duties and operate automated diagnostics systems.
• Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives.
• Track and execute warranties for asset maintenance.
• Perform equipment installation and relocation.
• Assist/conduct equipment sanitization for turn-in to DRMO.
• Identify required spare parts and maintain inventory of spares.
• Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements.
• Perform hardware installations and basic network administration.
• Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).
• Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations,