Senior Product Manager | Ride Experience

As a Senior Product Manager for Ride Experience, you will own critical parts of the Snapp ride journey, ensuring a clear, reliable, and seamless experience for passengers and drivers throughout the active ride lifecycle, from driver acceptance and pickup through in-ride tracking and completion. You will define the product strategy and roadmap for these domains, identify high-impact customer and marketplace problems, and lead cross-functional teams throughout the entire product lifecycle, from discovery to delivery and continuous improvement.

• Own and maintain the product strategy and roadmap for Ride Life Cycle, Ride Tracking, and Ride Presenter, ensuring priorities are aligned with customer needs, marketplace dynamics, and broader company objectives.

• Build a deep understanding of the passenger and driver experience throughout the active ride journey, including acceptance, arrival, pickup, boarding, in-ride tracking, and completion.

• Identify and prioritize opportunities to reduce uncertainty, pickup friction, tracking issues, cancellations, and customer support contacts, translating customer and marketplace problems into clear product initiatives.

• Lead product discovery across customer and operational