Assistant club manager
Soho Farmhouse Ibiza…
Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.
The Role..
As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with Soho Farmhouse Ibiza values.
Main Duties and Responsibilities..
- Work hand in hand with Club Manager
- Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
- Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
- Ensuring that members and guests have a great experience and resolving any issues before they depart
- Provide support directly to the team on the floor including (but not limited to)
- Leading by example with a hands-on approach, setting an energetic pace and standards
- Daily assignments of responsibilities to all the team
- Organization and control of mise en place
- Daily staff briefings including comprehensive information on members and guests and any other relevant information
- Showing leadership thorough thoughtful decision making
- Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
- Taking immediate corrective action when any incidents occur
- Ordering and purchasing of products for the Club
- Manage and operate the POS system and ensure all items are updated as necessary
- Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
- To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
- Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
- Ensure employee compliance with company standards and policies and external regulations
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
- Maintain the highest level of appearance at all times
P&D Responsibilities..
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently
- Manage the Annual leave responsibly ensuring that employees take their entitlement within the year
- Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
- Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards
- Communicate via regular team meetings, one to one job chats and training sessions
- Carry out regular performance reviews, provide feedback and coaching to di